What is included in the lease agreement, and are there any hidden fees?

We offer a completely transparent leasing solution with no hidden fees. You will receive a clear invoice directly from us, without the involvement of any finance company. The lease agreement includes everything you need for a smooth coffee solution:

• Installation & training: We install the machine on-site at your premises and train your staff on how to use it in the best way.
• Ongoing service: All scheduled maintenance and on-call service/spare parts are included in the lease. Service is carried out on-site at your premises—no dismantling or transport is required.
• Water filter: To guarantee the best taste experience and extend the machine's lifespan, a water filter is always included. Replacing this filter is also included in the agreement.
• Consumables: You can easily purchase coffee and cleaning products directly from us.

How long is the commitment period, and can we upgrade the agreement?

The commitment period is normally 36 months for brand-new equipment. However, we offer flexible agreements that can be tailored to your business needs. We can offer an eco-friendly option with a shorter commitment period of 12 months. If you prefer maximum flexibility, we can offer a monthly solution for a small additional setup cost.

Who is responsible for the service and maintenance of the coffee machine?

We take care of everything related to service and on-site repairs at your premises, so you can focus on your guests. Our own experienced technicians operate from Södermalm in Stockholm and have access to a modern service workshop with the largest spare parts warehouse in the Nordic region.

What happens if the machine breaks down in the middle of the rush?

As a contract customer, you have access to our on-call service via our main switchboard, including evenings and weekends. In Stockholm, we guarantee to be on site by the next business day at the latest. We know that a café or restaurant cannot afford to have a coffee machine out of order, and therefore prioritize contract customers in the event of urgent faults.

How do we choose the right machine for our volume?

To choose the right machine, we need to look at the number of cups sold per day and how they are distributed during peak times, such as lunch or morning coffee breaks. We will help you calculate this and recommend a machine with the right brewing capacity, bean hopper, and grounds container for the pace of your business.

Can the machine handle both espresso and filter coffee in high volumes?

Yes, our professional machines can be configured for high capacity of both espresso-based drinks and filter coffee, with options for multiple brewing groups or grinders depending on your needs.

Is coffee replenishment and other consumables included?

You order coffee and other consumables from us in the way that best suits your business – by phone, email, or on our website. Within Stockholm, we deliver the same day for orders placed before 9:00 am, and for the rest of the country, parcels are shipped via DHL the same day for orders placed before 12:00 noon.